We thank you for your interest in our establishment and for the confidence you have shown in us.
Given the exceptional circumstances we are going through, we wanted to share the following information with you:
Currently, our guest rooms are closed until April 20, 2020, unless extended that we will not fail to indicate on this same site.
Your security is our priority
First of all, know that to date our establishment does not have to report any case of proven contamination whether it is our customers or the owners.
Our cleaning and disinfection procedures are carried out according to the following commitments:
All our rooms are ventilated 20 minutes before any cleaning procedure and all windows are open during all cleaning operations,
We wash our hands methodically before and after each cleaning.
We clean all the surfaces present in the room with a steam cleaner so as to remove dirt, grease, dust and germs. Once the surfaces are clean, we apply a disinfectant using a spray. The set is wiped with microfiber wipes and we use new rags for each room cleaning after the departure of a client. These rags are washed at the highest recommended temperature after each room cleaning.
By means of disinfectants, we pay particular attention to frequently touched surfaces such as switches, door handles, remote controls and tap handles (see, at the bottom of this page *, all the other elements regularly disinfected in our establishment ),
All household linen (sheets, mattress covers, hand and bath towels, kitchen towels, table napkins) are washed at the highest recommended temperature.
Our cancellation policy
In the case of a reservation you have made directly with us
In accordance with the provisions made by the order of March 29, 2020 , all stays reserved and having already been the subject of payments from you and which you wish to cancel will not be refunded before a period of 18 months from March 29, 2020 , or at the latest on July 31, 2021. However, you will be allowed to postpone your stay within this same period of 18 months. The sums that you have already paid (whether the deposit or the total balance) can be used in the form of a credit for a new identical or equivalent service in the next 18 months. The price of your new reservation must not exceed that of the old one, or you can benefit from a service of a higher category than the initial service by paying the difference in price which will remain at your expense.Know, finally, that this credit is divisible, that is to say that it can be used in several times for several benefits.
In the case of a reservation made by you through an intermediary
We strongly recommend that you contact the agency (online or travel agency) or the intermediary who made your reservation with your establishment directly. It is, in fact, the latter who must apply the order of March 29, 2020 if he is established in France. Otherwise, only the latter can decide on the cancellation conditions that he will have set. We are sorry, therefore, not to be able to intervene in this transaction between the latter and yourself.
In case of specific questions, please do not hesitate to contact us directly and we will be happy to answer your questions:
by phone: at the following number 06 60 80 14 98
by email: firstname.lastname@example.org
(*)Points of attention during our cleaning and disinfection procedures
- Door handles
- Window sills and handles
- Hair dryer
- Trash cans
- Furniture handles
- Appliances: oven, toaster, pressure cooker, coffee maker, etc.
- Rigid back chairs
- Faucet handles
- Showers and baths
- Shower curtains and doors
- Hangers and luggage racks
- Night tables
- Washer / dryer